DropsuiteAPAC - Notice history

All systems operational

Website - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Backups - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Restores/Downloads - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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Notice history

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Jul 2025

JUL4
Scheduled database maintenance
CompletedMaintenance3 hours
  • CompletedJuly 04, 2025 at 3:00 PMUTC
    Maintenance has completed successfully
  • In progressJuly 04, 2025 at 12:00 PMUTC
    Maintenance is now in progress
  • PlannedJuly 04, 2025 at 12:00 PMUTC

    We are planning a scheduled database maintenance for OneDrive and GDrive.

    During this time, the following components will be unavailable:

    • Backup

    • Restore

    • Download

Jun 2025

No notices reported this month

May 2025

Issue backing up user calendars
ResolvedDegraded performance715 hours 33 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    It has been determined that the cause of this issue is specific calendar items for which Microsoft is returning an error when we attempt to retrieve them from user mailboxes. As a temporary work-around, our team has deployed a code change which will skip the problematic items. While this does not resolve the issue, it does allow the rest of the calendar backup to complete.

    Investigation into the failing items is continuing.

  • InvestigatingUTC

    We have received reports of customers who are getting errors when backing up individual user calendars. Currently this is affecting a small, but not insignificant number of users.

    Our team has identified an issue where we are receiving a 500 error stating "An internal server error occurred" from Microsoft when retrieving folder data from certain calendars.

    Currently, our engineering team is working on both identifying the root cause of the error as well as updating our logic to skip any failing items without causing the backup as a whole to stall/fail. If you are experiencing this issue or have any questions/concerns, please contact Dropsuite Support (support@dropsuite.com)

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