Duration: 3 hours

Affected Components: ,

Jul 4, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 4, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 4, 12:00:00 GMT+0
Identified - We are planning a scheduled database maintenance for **OneDrive** and **GDrive**. During this time, the following components will be **unavailable**: * Backup * Restore * Download.

Duration: 29 days, 19 hours and 33 minutes

Affected Components:

Jun 27, 14:03:17 GMT+0
Resolved - This incident has been resolved..

Jun 12, 16:18:33 GMT+0
Identified - It has been determined that the cause of this issue is specific calendar items for which Microsoft is returning an error when we attempt to retrieve them from user mailboxes. As a temporary work-around, our team has deployed a code change which will skip the problematic items. While this does not resolve the issue, it does allow the rest of the calendar backup to complete. Investigation into the failing items is continuing..

May 28, 18:30:00 GMT+0
Investigating - We have received reports of customers who are getting errors when backing up individual user calendars. Currently this is affecting a small, but not insignificant number of users. Our team has identified an issue where we are receiving a 500 error stating "An internal server error occurred" from Microsoft when retrieving folder data from certain calendars. Currently, our engineering team is working on both identifying the root cause of the error as well as updating our logic to skip any failing items without causing the backup as a whole to stall/fail. If you are experiencing this issue or have any questions/concerns, please contact Dropsuite Support (support@dropsuite.com).

Duration: 4 days and 8 hours

Affected Components: ,

Feb 14, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 10, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 05:00:00 GMT+0
Identified - As part of our ongoing improvement initiatives, we will be performing backend maintenance, which may temporarily impact backup and portal availability. **Key Details:** * During the maintenance window, backup jobs will be postponed. * The Partner Portal and End User Portal will be temporarily unavailable. **Maintenance Schedule:** * **South Asia (SAE):** 10 February, 1:00 PM - 2:00 PM SGT * **Tokyo:** 10 February, 8:00 PM - 9:00 PM SGT * **Australia (Aus):** 13 February, 7:00 PM - 8:00 PM SGT * **Singapore (SG):** 14 February, 8:00 PM - 9:00 PM SGT.

Duration: 3 days

Affected Components:

Jan 25, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 22, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 08:00:00 GMT+0
Identified - As part of our SharePoint performance improvement initiatives, we are performing some backend maintenance which will have potential impact to backup availability. During the maintenance window, SharePoint backup snapshots may become temporarily unavailable for restore or download. Snapshots within the previous 48 hours should not be affected. Once the maintenance is completed, access to previous snapshots will be restored..

Duration: 15 days, 1 hour and 58 minutes

Affected Components:

Oct 10, 16:30:19 GMT+0
Resolved - This incident has been resolved..

Oct 4, 17:05:23 GMT+0
Monitoring - During the testing for this hotfix, the dev team identified additional bugs that will need to be resolved before the hotfix can be released. Expected ETA on the hotfix is October 10th..

Oct 2, 16:52:48 GMT+0
Monitoring - The dev team are still actively engaged in resolving this issue and have updated the ETA for the service ticket creation hotfix on Oct. 4th..

Sep 30, 14:29:55 GMT+0
Monitoring - On September 27th, the development team temporarily suspended the creation of service tickets for PSA partners concerning backup errors due to the large amount of tickets being created. To address and restore the service ticket creation process, we are implementing a hot fix with an ETA of October 2nd. This hot fix will reinstate the service ticket creation flow until we implement a permanent, queue-based solution. .

Sep 26, 13:17:30 GMT+0
Identified - We are continuing to work on a fix for this incident. ETA for fix deployment: September 27, 2024..

Sep 25, 14:32:38 GMT+0
Identified - We are currently experiencing an issue with PSA integrations for partners who have Service Ticket integration enabled. Due to a configuration error, a large amount of tickets are being generated within the integration. Our integration team is actively working on a hotfix to resolve this as soon as possible. .